Humaniti 17+

I was a huge fan of Money Brilliant. That app really set the standard as a one stop app for personal financial management. Therefore it was sad to see it go and the expectations to find a another app that could provide something similar going to be really hard to do.

Humaniti are 80% with it’s intention. It is user friendly and live with the current personal financial status.

However, before listing all the things Humaniti app can do better will be endless and cluttered to improve the app. If I can suggest to implement a future budgetary forecast. At least it is a goal to ensure personal financial goals and target are reached or are maintained.

Lastly, Super. I am with MLC but have yet to be able to link. I have tried MLC login app directly and had no issue logging on.

Hi, thanks for your review! We appreciate you taking the time to share this feedback with us. We're planning some further enhancements to continually improve the app, so your feedback is very helpful. If you have any more suggestions or feedback, please reach out to us at support@humaniti.com.
In terms of your MLC Super account, our team is currently investigating this issue. Apologies for the inconvenience. Thanks again.

I signed up with Humaniti initially to complete paid surveys. Somehow I ended up with two email addresses associated with my account. My survey invitations go to one and I have to sign in with the other. When I do, the surveys I've been offered are not there. It took me two weeks to persuade Humaniti that this was a problem, and it's been another two weeks since they passed it on to their tech team to remove the second email address from my account. So in four weeks total, my problem hasn't been resolved. I can't alter my profile myself, for reasons unknown. I just get an error message. I hadn't yet linked any of my bank accounts and I'm glad I didn't, because if there was ever an issue, I'm not confident Humaniti would care enough resolve it. They're clearly more interested in getting new customers than providing basic customer service to the ones they have.

Hi. From a review, I can see our customer support team has reverted back to you, as this issue has been resolved. Please reach out to support@humaniti.com if you are still experiencing this issue.

I downloaded this app about 12 months ago. It was great at first..... Then everything started to fail in the app. I unlinked my AMP account and when I went to re link it again it was impossible. I tried the same day, a week later, month later, 3 months later... I emailed support and they were useless (there was no support) so maybe rename this department.
As I’m fairly reasonable I could still use the app even though this info was missing.

Then, BankWest blocked the app from accessing my banking info as it had detected 3rd party access to my accounts via Humanity and if I continued to allow access to my accounts via the app their insurance would not apply any longer.

About a month later, Citi bank did the same thing. The Citi bank balance has not updated!

Hence having a budgeting app where half your income and expenses are missing, investments and loans can not be accessed is completely pointless.

Also, my wife was unable to add her UniSuper to her app. She got the same ambiguous error message I got when trying to re link the AMP account again!

Finally I requested to withdraw my balance 9 days ago and I’m still waiting.

Terrible software, both via the website on a computer and the app. Too many faults and poor reliability.

Thank you for your feedback, and we are sorry to hear about your recent experience with Humaniti. We never want unhappy members.

Re: bank linking – we have over 200 institutions connected on our platform, and whilst the majority of our members have no issues with their linked bank accounts, some members will occasionally experiencing intermittent issues as banks update their policies or re-configure their platforms. We are constantly working with our security and connection partners to stay on top of this. We are also working towards a more permanent solution.

We have 42 Super funds connected at present, and are adding more as we go along. Unfortunately Unisuper is not connected yet, but stay tuned. In the meantime you can simply add your super fund and balance manually in the Super section.

Our member cash withdrawals are processed every 2 weeks, and yours will be in the pipeline for payment in the next run. If you have any other issues, feel free to contact us here: https://www.humaniti.com/contact/